| Communicating with customers through various relevant & appropriate channels (e.g. social media, email, telephone, etc) to provide support to consumers
| Maintaining a positive, empathetic and professional attitude toward customers at all times.
| Handling customer enquiries and feedback for further action.
| Acknowledging and resolving customer issues by acquiring sufficient product knowledge.
| Direct customer enquiries to the relevant departments.
Work@Daythree
Customer Experience Specialist
| Customer Focus
| Quality Focus
| Accountability
| Problem Solving
| Positive Attitude
| Help desk software
| Phones, chatbot, video
| Shared project management
| Internal communication tool
| Customer assessment tool
| Customer service reporting
| Self-service knowledge base for FAQs & onboarding
| Sound Communication
| Creative Thinking
| Problem Solving
| Teamwork
| Critical thinking
| Active listening
| Persuasive Speaking
| Empathy
| Adaptability
| Conflict resolution
| Self-control
| Clear communication
| Taking responsibility
| Patience
| Ability to use positive language
| Effective Listening Attentiveness
| BCI Certified Customer Interaction Professional (CCIP)
| Certified Customer Interaction Specialist (CCIS)
