| Responsible for user-generated content submitted to an online platform.
| The content moderator’s job is to make sure that items are placed in the right category, are free from scams, doesn’t include any illegal items, and much more.
| Understanding client policies and guidelines, and making decisions based on them
| Reviewing user reports regarding website content
| Liaising effectively with other internal and client teams.
| Communicating with customers through various relevant & appropriate channels (e.g. social media, telephone, email, etc)
Work@Daythree
Content Moderation Specialist
| Content Focus
| Quality Focus
| Accountability
| Problem Solving
| Positive Attitude
| Content software
| Audio, chatbot, video
| Shared project management
| Internal communication tool
| Content assessment tool
| Customer service reporting
| Self-service knowledge base for FAQs & onboarding
| Sound Communication
| Creative Thinking
| Problem Solving
| Teamwork
| Critical thinking
| Active listening
| Patience
| Integrity
| Curiosity
| Speed
| Accuracy
| Clear communication
| Taking responsibility
| Patience
| Ability to use positive language
| Effective Listening Attentiveness
| Patience
| Ability to use positive language
| Effective Listening Attentiveness
| BCI Certified Customer Interaction Professional (CCIP)
| Certified Customer Interaction Specialist (CCIS)
