As Senior Operations Director, Yogais oversees the delivery of seamless customer experiences across various business process services. With over three decades of expertise in customer service and contact center operations, he brings a wealth of experience across multiple industries, leveraging his deep understanding of process optimization and operational efficiency.

An MBA graduate from the University of Sunderland, UK, Yogais is committed to driving service excellence through process re-engineering, talent development, and innovative technological solutions. His career began in the 1990s, managing a Customer Care Centre for a Courier & Logistics company, where he played a pivotal role in decentralizing operations to support business growth. He later spent 16 years with a telecommunications conglomerate, leading transformative initiatives in contact centers, network troubleshooting, and business outsourcing.

At Daythree, Yogais’ expertise in implementing advanced technologies such as CRM, telephony, and tracking systems has already made a significant impact. Known for his cross-functional leadership, he is passionate about enhancing service quality, developing talent, and driving the company’s success in the ever-evolving customer service landscape.