Thought Leadership

Employee Experience In a Post-Pandemic World

The pandemic brought about significant changes that required revolution to thoroughly excel. The most prominent change is a new work mode that encourages the workforce to operate remotely, thereby begging the question, “Do we need to evolve our employee engagement approach to deliver outcomes on par with global standards?” According to Willis Towers Watson, two [...]

Oct 26, 2022

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Cultivating a Digital Culture

A Guide to Cultivating a Digital Culture in Your Organization I recently had the privilege of sharing the story of my quest for Digital Transformation glory to some senior level government personnel who had been identified as digital champions for various government agencies. This was in fact part of the federal government’s Digital Government Competency [...]

Oct 23, 2020

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Mega-Trends Reshaping the Contact Centre Industry

In July this year, I was asked to deliver an opening address at our annual National Contact Centre Conference. This was when I began penning down my thoughts on the mega-trends reshaping the contact centre industry. There were so many thoughts in my mind, so many opinions to share, and perhaps so many heartfelt emotions [...]

Nov 27, 2019

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Shifting Gears: Move-Up or Move-Out

In early 2018, I was asked by an industry association to chair its annual flagship conference and to co-chair another industry forum in Iskandar Puteri, Johor. As the organizing team and I sat down to deliberate on a theme, we discussed at length the wide variation in how aggressively organizations are embracing the digital age. [...]

Jan 22, 2019

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Delivering Reliable Automation Technology

In March 2017, the US Food and Drug Administration approved the use of a robot system named Yomi designed to assist human surgeons when fitting implants. Last month in China, a robot dentist carried out the first successful autonomous implant surgery by fitting two new teeth into a woman’s mouth. The implants were fitted to [...]

Oct 11, 2017

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Disruption in the Workplace

Recently, Disruptive Technologies and its impact in the workplace is the topic of discussion at almost at every business conference. It is no doubt changing considerably the way businesses operate. We hear how the digital workforce will take over most of our jobs and with the advent of Artificial Intelligent and advancement in Machine or Cognitive Leaning, more and [...]

Jul 26, 2017

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Gaining Competitive Advantage through CRM

Gaining Competitive Advantage through CRM The Development of CRM in Financial Services By Raymond Devadass Introduction Turban Rainer and Potter, (2003:251), state that CRM is the approach that recognises customers as the core of the business and an organisation’s success depends on effectively managing relationships with them. In many organisations, CRM is seen as the [...]

Jun 14, 2017

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Robotic Process Automation

As a forward-thinking company envisioning tomorrow’s drivers, Daythree offers clients a reliable implementation of automation technology to improve business processes and thereby making your organization more effective, and increase capacity in your teams. Robotic Process Automation The word “robot” is metaphorical. Robotic Process Automation (RPA) is a software product configured within the end-user environment to [...]

May 08, 2017

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Towards a More Patient-Centred Medicine

Towards a More Patient-Centred Medicine - An Approach to Deploying New Healthcare Technologies to Improve Service, Establish Competitive Advantage and Foster Customer Loyalty By Raymond Devadass Introduction The healthcare industry today is under increasing pressure to deliver better and more efficient healthcare to health-consumers. The average health-consumer is more informed and wants a new relationship with [...]

Apr 03, 2017

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Do The Robot: Process Automation Latest Avatar

Imagine one software robot replacing multiple employees! Yes this is true. Repetitive and rule based task are indeed being fully automated. With the advancement in and growing maturity of Artificial Intelligence (AI) it is likely that we will soon see the convergence of these two technologies - RPA and AI. How will this impact our [...]

Mar 05, 2017

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THE DAYTHREE WAY

Thought Leadership