The pandemic brought about significant changes that required revolution to thoroughly excel. The most prominent change is a new work mode that encourages the workforce to operate remotely, thereby begging the question, “Do we need to evolve our employee engagement approach to deliver outcomes on par with global standards?” According to Willis Towers Watson, two [...]
A Guide to Cultivating a Digital Culture in Your Organization I recently had the privilege of sharing the story of my quest for Digital Transformation glory to some senior level government personnel who had been identified as digital champions for various government agencies. This was in fact part of the federal government’s Digital Government Competency [...]
In July this year, I was asked to deliver an opening address at our annual National Contact Centre Conference. This was when I began penning down my thoughts on the mega-trends reshaping the contact centre industry. There were so many thoughts in my mind, so many opinions to share, and perhaps so many heartfelt emotions [...]
In early 2018, I was asked by an industry association to chair its annual flagship conference and to co-chair another industry forum in Iskandar Puteri, Johor. As the organizing team and I sat down to deliberate on a theme, we discussed at length the wide variation in how aggressively organizations are embracing the digital age. [...]
Dear Business Partners and Friends I am proud to announce the launch of our new organisational identity as part of the evolution of our company's business. Our business has grown and evolved over the years, and we felt it was time for a change. we are excited to introduce our new brand name and new [...]
