October 01, 2022
We are extremely honoured and proud to announce that Daythree won four (4) CCAM Industry Excellence Awards at this year’s awards ceremony held on 30th September 2022 at Le Méridien Petaling Jaya. The awards were for (1) Best Digital Innovation Program (Best Data Security Practices in a Contact Centre), (2) Best Digital Innovation Program (Best Use of Data Analytics in a Contact Centre), (3) Best New Contact Centre Project: Outsourced Inbound and (4) Best Outbound Contact Centre: Outsourced Outbound.
“The recognition from our peers in the industry tonight highlights our capability to develop and utilise cutting-edge technologies, especially in the areas of Process Automation and Data & Analytics, to deliver a more connected customer experience for the brands we serve”, said Raymond Devadass, Founder & CEO of Daythree.
The ability to apply effective work processes combined with technology and digital solutions to produce leaner, efficient, cost-efficient, and stronger operational outcomes is how winners of such illustrious awards are judged. This is done by making improvements to existing work processes after identifying the strengths and weaknesses of the current structure.
“These awards are truly a testament to our passion for developing an innovation culture in our organisation”, Raymond added.
The CCAM Industry Excellence Awards ceremony is a prestigious event that honours organisations for their innovations and alluring ways of implementing work procedures that contribute to outstanding operational outcomes.
