Charan is the Chief Operations Officer at Daythree, where she oversees strategic client partnerships and operational excellence. With over 20 years of experience in the CX industry, she employs an insights-based, outcome-driven approach to enhance client success.

Charan began her career in sales in 1999 and transitioned to the CX industry in 2002. She has held various roles, from front desk executive to business analyst, eventually taking on leadership positions that involved managing large teams and complex CX operations in the financial services and telecommunications sectors. Her notable contributions include significant achievements in operational efficiency and team performance.

At Daythree, Charan has successfully expanded her team and strengthened operational capabilities, earning recognition for the company’s growth and innovation. She is a COPC Certified Customer Experience Performance Leader and serves as an active Executive Committee member of the Contact Centre Association of Malaysia, where she shares her expertise with industry peers. Charan’s visionary leadership continues to drive Daythree’s strategic initiatives, positioning the company for sustainable future growth and enhanced market competitiveness.