| Try to diagnose tech issues and ways to fix various problems.
| Raise ticket for problems that cannot be resolved & to escalate to the relevant team.
| Database maintenance.
| Maintain log call according to time and date.
| To handle enquiries made through chatbot, phone, chat and emails.
| First level user training for application.
Work@Daythree
Technical Support Specialist
| Hardware & software installations
| Components replacements
| Knowledge of operating systems
| Applications software
| Troubleshooting
| Data communications
| Technical writing
| Livechat
| Freshdesk
| Avatier
| Zoho
| Virtual Box
| Ultimate Bootcd
| Gedit
| Bugzilla
| Osticket
| Uservoice
| Terminals
| Microsoft RDCMan
| Evernote
| Communication
| Creative & Critical Thinking
| Problem Solving
| Teamwork
| Stakeholder Management
| Report Writing
| Active listening
| Flexibility
| Basic coding, scripting & programming
| Java & Java script
| Python
| Microsoft SQL server
| Operating system
| Phone etiquette
| BCI Certified Technical Support Associate (CTSA)
| BCI Certified Technical Support Specialist (CTSS)
| CompTIA A+
| ITIL Foundation
| Microsoft Certified Solutions Associate
